FAQ
Ordering & Payments
What payment methods do you accept?
We accept major credit cards through PayPal, no account needed, direct PayPal payments, and bank transfers. Prices are displayed in USD for international orders.
Can I order a custom size or design?
Yes, we offer custom ring sizes and private commissions. Please contact us for more details.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping is a flat $30 rate. Orders over $200 receive free shipping.
How long does shipping take?
International delivery typically takes 5 to 10 business days, depending on the destination and customs clearance.
Do you offer free shipping?
Yes, all orders of $200 or more include free worldwide shipping.
Returns & Exchanges
What is your return policy?
You have 30 days from receipt to return your jewelry for exchange or a store credit. We do not offer refunds.
How do I return or exchange an item?
Please contact us with your order number and reason for return. We will guide you through the return process.
Products & Materials
Below are answers to common questions about pricing, materials, and craftsmanship.
Are your products handmade?
Yes, all Reva Jewellery pieces are handcrafted in Bali using high-quality silver and gold.
What type of silver do you use?
We use 950 (95% pure silver alloy) and/or 925 sterling silver (92.5% pure silver alloy) for our jewellery.
Are the crystals in your jewelry natural or synthetic?
We use both high-quality Austrian crystals and natural fine gemstones such as amethyst and citrine.
Why does the weight of jewellery affect its price?
Jewellery is made from precious metals that are bought and priced by weight. Heavier jewellery contains more metal, which increases the raw material cost, especially when metal prices are high or volatile.
In handmade jewellery, shaping and finishing remove material. The heavier and more complex the design, the more metal is used and lost during production, even though it still had to be purchased.
Weight also increases financial exposure. Heavier jewellery ties up more value in material and work in progress, which affects pricing decisions over time.
Does lighter jewellery mean lower quality?
No. Quality depends on materials, craftsmanship, and construction, not weight alone.
Well-designed jewellery can be lighter while remaining durable and well made. Skilled jewellers adjust structure and thickness to reduce unnecessary weight without compromising strength or finish.
Two pieces can differ in weight while offering the same level of quality and longevity.
Why does handmade jewellery cost more than cast jewellery?
Handmade jewellery requires significantly more time and manual skill. Each piece is shaped, assembled, and finished by hand rather than produced from a mould.
This process takes longer and involves more labour and material loss. Casting allows faster production with less variation, which lowers cost.
The higher price of handmade jewellery reflects craftsmanship, time, and control over construction and finishing.
Why do jewellery prices change over time?
Jewellery prices change because metal prices fluctuate and production costs evolve over time.
Rising metal costs affect raw material, production loss, and replacement value. Labour, shipping, and operating costs can also change.
Prices are reviewed periodically to reflect current material and production realities.
Sizing & Care
How do I find my ring size?
Please refer to our ring size guide or contact us for assistance with sizing.
How should I care for my jewelry?
Keep your jewelry dry, store it in a box or pouch, and clean gently with a soft cloth.
Store Information
Where is your shop located?
Our boutique is in Seminyak, Bali. See our shop location page for details and opening hours.
Can I visit your shop in person?
Yes, visitors are welcome. Please check our store hours before your visit.
Didn’t find your answer?
Contact us any time, we’re here to help.